Help Center

Frequently Asked Questions

The video shows 'Unable to load video' on Edge or Mobile. How do I fix it?

This issue occurs because your browser is blocking third-party cookies, which are required to load Google Drive content.

Fix on Microsoft Edge (Desktop or Mobile):

1. Open Settings

2. Go to Cookies and site permissions

3. Click Manage and delete cookies and site data

4. Make sure Block third-party cookies is turned OFF

5. Under the Allow section, add: google.com[.*]

Quick fix on any browser:

1. Click the 🔒 lock icon in the URL bar

2. Open Site settings or Cookies

3. Set Third-party cookies to Allow

Fix on Google Chrome:

1. Click the 🔒 lock icon in the URL bar

2. Open Site settings

3. Set Third-party cookies to Allow